Benefits of Omnichannel Customer Service for Businesses

Reading Time: 3 minutes Companies striving to keep up with the times communicate with customers through several channels. They are SMS, email, phone calls, instant messengers, social networks, etc. The problem is that these channels are often not integrated with each other. That’s why the dialogue with the client becomes inconsistent, context is often lost and clients experience inconveniences. […]

from SoftwareSuggest Blog https://ift.tt/3scwDx9
via Benefits of Omnichannel Customer Service for Businesses