6 Ways of Improving Your Help Desk Performance

Reading Time: 5 minutes Poor help desk performance leads to missed calls, a long waiting time, a customer getting transferred from one department to another, or even unresolved tickets. All that inevitably results in angry customers. And one angry customer can bring you from 9 to 15 “anti-referrals” that will surely impact your sales. You did not expect an […]

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via 6 Ways of Improving Your Help Desk Performance